Return & Refund Policy
Return and refund eligibility depends on the active policy version displayed for the relevant order and product. Requests must include the order reference, item and reason.
Typical Eligible Cases
- Incorrect item supplied.
- Transit-damaged or materially defective item reported with appropriate evidence.
- Other cases explicitly allowed by the active order policy.
Non-Eligible / Restricted Cases
Opened, used, tampered or hygiene-sensitive products may be restricted where allowed by law and the applicable product policy. Nothing in this policy limits statutory consumer rights.
Refund Method
Approved refunds are processed to the original or otherwise approved payment method according to the production payment workflow.
Partner-Attributed Orders
Where an order generated eligible business volume or commission, a return, cancellation or chargeback reverses the associated BV/NSV/commission according to the active plan.